RESTAURANT GAME
(App w/Vendor Partner)
This game was created and developed in conjunction with an external game vendor. The game is designed to help restaurant employees practice their customer service and sales skills. I teamed with another instructional designer to create the concept, design the scenarios, determine the instructional flow and manage the project. We met all of the deadlines and kept the project on track and budget. The player, as the server, is given several tables. During service, the player must apply excellent customer service skills to gain points and win the game. It includes a number of game elements, including: a competitive leader board, leveled and branched playing depending on player responses, customer mood meter, immediate feedback using customer expressions, running score, correct and incorrect response indicators and a variety of interactions throughout the game.
This is a native iPad game developed in collaboration with a game developer. It introduces servers to the next level of customized customer service.
|
Players work with multiple tables at a time, practicing customized service skills and table maintenance. They receive guidance and feedback from a coach.
|
Each table has unique needs. The player's goal is to give the customer the best service for their needs. They score points according to how well they accomplish that.
|